QUESTIONS / ANSWERS

Yes, thanks to our partner Alma, you can pay for your purchases in 2, 3, or 4 installments on orders of €100 or more.

No, we do not accept bank transfers as a means of payment.

Once payment is confirmed, you will receive a confirmation email immediately. If you do not receive it, please check your spam folder or contact our customer service team.

All transactions are protected by SSL encryption. Your banking details are never stored by Ocibel.

Yes, the amount is charged as soon as your order is confirmed.

Yes, all transactions are processed using an SSL protocol, and your banking details are never stored.

No, Ocibel does not store any banking data. Your information remains completely confidential.

Please check the information entered and your bank limits. You can also use another payment method (Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Alma, etc.).

Yes, you can enter your promo code or gift card directly at checkout.

Yes, Mondial Relay delivery is free on orders of €70 or more.
With FedEx Express Home 24h, it costs €4.50 on orders between €70 and €150, and is completely free on orders of €150 or more.

Mondial Relay: 2 to 4 business days on average.
FedEx Express Home: 24 hours.

Mondial Relay: 2 to 4 business days on average.
FedEx Express Home: 24 hours.

A tracking number is sent to you by email upon shipment. You can track your package directly on the carrier's website.

Yes, we ship your orders to the French overseas departments and territories. Shipping costs are calculated based on the weight of the package.

The rates applied are:
0 to 500 g: €14
500 g to 1 kg: €18
1 to 2 kg: €25
2 to 3 kg: €35.50
3 to 4 kg: €39.70
4 to 5 kg: €47.30
5 to 6 kg: €53.20
6 to 7 kg: €57.75
7 to 8 kg: €63.30
8 to 9 kg: €70
9 to 10 kg: €97.50
10 to 15 kg: €125
15 to 20 kg: €156
20 to 25 kg: €187.50
25 to 30 kg: €229.20

Shipments to the French overseas departments and territories incur specific charges related to weight, delivery method, and logistics costs. When placing your order, the exact charges will be displayed before confirmation.

Please note: customs duties and local taxes may be added to your package, depending on current regulations. These remain the responsibility of the recipient.

In the departments of Guadeloupe, French Guiana, Martinique, Mayotte, and Réunion, a tax called the "octroi de mer" (sea toll) applies. This may be supplemented by a regional octroi de mer. VAT applies in Guadeloupe, Martinique, and Réunion, as in mainland France, but is not applied in French Guiana or Mayotte.

In practice, you should budget an average of 21% (VAT + octroi de mer), but the exact calculation depends on the type and value of the products. You do not pay VAT on our website for shipments to the French overseas departments and territories. The total amount will be indicated by local customs at the time of delivery.

More information: Official Customs Guide — Customer support: +33 1 72 40 78 50 (free call).

Yes, we also ship internationally. Shipping costs are calculated automatically in the cart at checkout, based on weight and destination.

For Belgium, two delivery methods are available:
- Mondial Relay (pickup point): €5.95 – average delivery time 3 to 5 business days.
- FedEx (home delivery): €11.50 – average delivery time 2 to 3 business days.