General Terms and Conditions of Sale (GTC)

GENERAL TERMS AND CONDITIONS OF SALE

Last updated on 02/10/2025

1. COMPANY INFORMATION

The website www.ocibel.com is owned by SARL Sublinel Cosmétique:

• SARL with a share capital of €10,000
• RCS Saintes — SIRET 79264763800016 — SIREN 792647638
• Intra-Community VAT number: FR51792647638
• Registered office: Pôle Val Lumière 1, 5 Rue Auguste Rateau, 17640 Vaux-sur-Mer
• Tel.: 05 46 06 82 67 — Email: contact@ocibel.com
• Host: Shopify

Ocibel may amend these General Terms and Conditions of Sale. The terms applicable are those in force on the date of the order.

2. PURPOSE

These General Terms and Conditions of Sale govern the sale of manicure products by Ocibel to consumers (B2C) and professionals (B2B).

3. ORDER

Checking the box "I accept the General Terms and Conditions of Sale" constitutes an electronic signature. The buyer certifies that they have the legal capacity to contract. Certain products may be reserved for professionals.

4. CONFIRMATION

The order is firm upon receipt of a confirmation email sent by Ocibel (max. 24 h) summarizing the order and the legal information.

5. PRICE

Prices are in euros, including VAT, excluding delivery costs. Prices may change but remain valid for the order in progress. For French overseas territories and countries outside the EU, VAT is exempt and import duties/taxes may apply.

6. PAYMENT

Accepted payment methods:

• Bank card (Visa, Mastercard, American Express) via a secure page (SSL + 3D Secure)
• PayPal and PayPal Wallet
• Apple Pay
• Shop Pay
• Alma (payment in 2, 3 or 4 installments, between €50 and €2,000) — 0% fees for the customer

Payments are processed by certified service providers. If Alma refuses to grant credit, the order may be canceled.

7. AVAILABILITY

Availability is indicated on the product pages. In the event of a stockout after the order has been placed, Ocibel offers a choice between a refund or delayed delivery at no extra cost.

8. DELIVERY

Delivery in France, French overseas territories, and internationally.

• Main methods: Mondial Relay (pickup points/lockers) and FedEx Express Home Delivery.
• Estimated delivery times: 24 h to 5 business days depending on the carrier and destination. Maximum legal delivery time: 30 days.
• Tracking: tracking number sent by email upon shipment.

In the event of loss, damage, or a package indicated as delivered but not received, Ocibel may request a sworn statement and a copy of identification before reshipping or issuing a refund.

9. RIGHT OF WITHDRAWAL (B2C ONLY)

• Time limit: 14 days from receipt, without stating a reason or incurring a penalty (excluding return costs).
• Refund: product price + original standard delivery costs. Express options are not refunded.
• Condition of products: complete, unused, unopened, in intact original packaging.
• Legal exclusions: unsealed hygiene/cosmetic products, newspapers/magazines.

Return address: OCIBEL, 5 Rue Auguste Rateau, ZA, 17640 Vaux-sur-Mer, France.

Standard withdrawal form

I hereby notify you of my withdrawal from the contract below:
Product:
Ordered on:      Received on:
Name:
Address:
Date:
Signature (for paper mail)
  

10. RETURNS & REFUNDS

• Defective product/error: Ocibel covers the return costs subject to prior agreement.
• Other cases (withdrawal): return costs are borne by the buyer.
• Refund time limit: max. 15 days after receipt and verification, by the same payment method when possible.

11. WARRANTIES

• Legal guarantee of conformity (Consumer Code L.217-3 et seq.): 2 years from delivery.
• Legal guarantee against hidden defects (Civil Code art. 1641 et seq.): 2 years from the discovery of the defect.
• Commercial warranty: if mentioned on the product page.

12. RECYCLING OF DEVICES

An eco-contribution applies to electrical products. Ocibel is a member of an approved eco-organization. Citeo Packaging and Paper number: FR008008_01VOAD.

13. PERSONAL DATA (GDPR)

• Purposes: order processing, delivery, customer service, accounting obligations.
• Legal basis: performance of the contract and legal obligations.
• Recipients: Ocibel and logistics/payment service providers.
• Retention: duration necessary for the purposes and obligations.
• Rights: access, rectification, deletion, objection. Contact: contact@ocibel.com

See the full Privacy Policy on the website.

14. LIABILITY

• Ocibel is not liable for indirect damages, non-material losses, or losses resulting from improper use of the products.
• Delays/impediments related to the carrier or a force majeure event shall not engage Ocibel's liability.

15. CUSTOMER SERVICE

Roxanne MARTIN — contact@ocibel.com — 05 46 06 82 67 — OCIBEL, 5 Rue Auguste Rateau, ZA, 17640 Vaux-sur-Mer.

16. CONSUMER MEDIATION (B2C)

In accordance with Article L.612-1 of the Consumer Code, the consumer may free of charge refer the matter to a consumer mediator to resolve a dispute amicably. Competent mediator: to be completed (name and contact details of the approved mediator).

17. DISPUTES

• Consumers: jurisdiction of the French courts.
• Professionals (B2B): exclusive jurisdiction of the Commercial Court of Ocibel's registered office.

18. SPECIFIC REGULATIONS

UV lamps (type 3 devices) are prohibited from sale to minors. By confirming the order, the buyer certifies that they are of legal age.

19. B2B PROVISIONS

• No right of withdrawal for professional orders.
• Transfer of risk upon delivery to the carrier.
• Limitation of liability: capped at the pre-tax amount of the disputed order, except in cases of gross negligence or fraud.